CONCERN WORLDWIDE – SOCIAL RESPONSIBILITY POLICY

The lottery is promoted by Concern Worldwide, a company limited by guarantee (Company Number: 39647) registered in Ireland whose registered office is at 52-55 Lower Camden Street, Dublin 2, which is registered as a Charity in Ireland under charity number CHY 5745.

Fair and open draws policy

The draw will be made utilising a Random Number Generator (RNG) that has been tested and approved by an independent, Gambling Commission approved, third-party test house.

Complaints Procedure

We value your comments.

Your views are very important to us and we take any feedback we receive very seriously. If you are unhappy with any aspect relating to the operation of Concern Worldwide Lottery, we would like to hear about it. We appreciate the opportunity your comments give us to learn and improve.

Our definition of a complaint

We define a complaint as an expression of dissatisfaction with the Concern Worldwide Lottery, including the services we provide and/or the behaviour of any member of staff.

Our commitment to you

We will, at all times, treat your complaints seriously.

We will treat you with courtesy and fairness in all of your dealings with us.

We will treat your complaints with sensitivity, discretion and understanding.

How to complain about the Concern Worldwide Lottery

You can contact us at info@concern.net

A member of our donor care team will respond via email within 14 days of receiving the complaint. We will tell the complainant of the outcome of our investigation within 30 days of receiving the complaint.

Responsible gambling / problem gambling procedure

We do not advertise to anyone under 16 years of age. Underage gambling is an offence.

Players can ask to be removed from our database for further emailings regarding raffles or lotteries.

If you are having a problem then you can ask to be self-excluded from the site. There is also software that blocks access to all online gambling sites.

See www.gamblock.com or www.netnanny.com for more details.

If you would like to exclude yourself from the Concern Worldwide Lottery, please email support@capen.co.uk indicating your name using the following template;

“I “name” request that I be refused entry to the Concern Worldwide Lottery. If during that time I attempt to purchase a lottery or raffle ticket, I will be refused.

Problem gambling

Gambling in moderation is okay, but problem gambling can take over your life. Remembering the following will help to keep gambling in check:

  • You’re buying for fun and helping a charity, not investing money.
  • Set strict limits on how much time and money you’re going to spend, and only gamble what you can afford to lose.
  • Quit while you’re ahead, and don’t throw good money after bad.
  • Don’t gamble to escape from stress or boredom and keep up other interests and hobbies.

If you are concerned about your own gambling, or that of a friend or relative, then the following questions may offer you some help and guidance:

  • Have others ever criticised your gambling?
  • Have you ever lied to cover up the amount of time or money you have spent gambling?
  • Do arguments, frustrations or disappointments make you want to gamble?
  • Do you gamble alone for long periods?
  • Do you stay away from work or college to gamble?
  • Do you gamble to escape an unhappy life?
  • Are you reluctant to spend ‘gambling money’ on anything else?
  • Have you lost interest in your family, friends or pastimes due to gambling?
  • When gambling and you run out of money, do you feel lost and in despair, and the need to gamble again to try to win back your losses as soon as possible?
  • Do you gamble until your last penny is gone?
  • Have you lied, stolen or borrowed just to get stake money or to pay gambling debts?
  • Do you feel depressed or even suicidal because of your gambling?

If you are answering ‘yes’ to many of these questions, then you probably have a gambling problem.

Visit www.gambleaware.ie for more information and advice.

Remote gambling

Remote gambling includes gambling online, by interactive television or by mobile phone.

The advice below is designed to help anyone gambling remotely:

  • Keep track of the time that you spend playing.
  • Keep track of the amount you spend playing – remind yourself that it is real money!
  • Avoid chasing your losses.
  • If you’re a parent keep your password safe, and if you wish, use software to block access to gambling sites from minors.
  • Look for sites with options where you can set your own spend and session limits, which can help you to control your gambling.